Uken's Privacy Policy

Effective Date: September 3, 2024

Thank you for playing our games! This Privacy Policy describes:

• The ways we collect personal data about you and why we do so
• How we use your personal data, and
• The choices you have about your personal data.

This Privacy Policy applies to Uken's games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on uken.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.

Uken's Privacy Policy for Apple Arcade games is located here.

1. Contact Us

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.

Name of the controller: Uken Inc.

Address:

PO Box 30021 King St

Toronto ON

M5V0A3

email: support@uken.com

2. The Data We Collect

A. Data you provide us

• Contact information (such as name and email address)
• Player name and password
• Profile information (such as profile photo)
• Your messages to the Service (such as chat logs and player support tickets)
• Other data you choose to give us (such as data to identify a lost account)

B. Data we collect automatically

• Data about your account and game progress
• Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
• Data about your device, such as device name and operating system, browser type and language
• Data we collect with cookies and similar technologies (see more below)
• General location data
• Precise geo-location data (GPS, with your consent)
• Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service

C. Data we collect from our partners

• Data we receive if you link a third party tool with the Service (such as Facebook, Apple or Google)
• Demographic data (such as to determine the coarse location of your IP address)
• Data to fight fraud (such as refund abuse in games or click fraud in advertising)
• Data from platforms that the games run on (such as to verify payment)
• Data for advertising and analytics purposes, so we can provide you a better Service

D. Information we collect from third parties

We may obtain information from third parties and combine that information with information we collect ourselves through our Services. This may include:

• Information about you from third-party platforms or sites (e.g., social network sites or gaming services) when you access our Services through them. This includes your screen name, your profile information, and your friend lists.
• Information collected in accordance with the procedures determined by such third party.
• Information we may receive when you download or update one of our applications from an app store.

3. Why Do We Collect Your Data

The information we collect is used for various purposes, including to provide you with our Services and customer support, to communicate with you and respond to your questions and your requests, to enable communication between players, to maintain and to improve the functioning and safety of our Services, to determine potential problems and to observe certain trends with our Services, to fix technical problems and detect malicious actions, to test new features of our Services, to keep statistics of how our Services are used, to send technical notifications, to provide updates, to provide security alerts, to optimize your experience when using our Services, to provide you with personalized content and features, where relevant, to deliver contest entries and rewards, to invoice our customers, to comply with any law that is applicable to us, to prevent crime and fraud, to contact you and to identify you as contracting party.

A. To make the Service work

To perform the contract, we process data necessary to:

• Create accounts and allow you to play our games and use our Service
• Operate the Service
• Verify and confirm payments
• Provide and deliver products and services you request
• Send you Service-related communications

The information we collect is used for various purposes, including:

• Providing you with our Services and customer support
• Communicating with you and responding to your questions and requests
• Enabling communication between players
• Maintaining and improving the functioning and safety of our Services
• Delivering contest entries and rewards

B. To make the Service more suitable for our players

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to:

• Update and develop player profiles
• Develop and improve the Service and player experience
• Manage our relationship with you
• Provide social features as part of the Service
• Customize your Service experience
• Respond to your comments and questions and provide player support
• Provide you offers in the Service as well as in other websites and services, and by email
• Send you related information, such as updates, security alerts, and support messages
• Enable you to communicate with other players

The information we collect is used to:

• Ensure a personalized and engaging player experience
• Tailor the Service to your preferences
• Ensure you receive relevant content and offers
• Deliver contest entries and rewards

C. To show personalized advertisements

To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to:

• Track the content you access in connection with the Service and your online behavior
• Deliver, target and improve our advertising and the Service
• For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.

D. To keep the Service safe and fair

Ensuring a level playing field in the Service is a top priority for us. For more information on our acceptable use policy, see the Uken Terms of Service.

In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

• Analyze and monitor use of the Service and its social features
• Moderate chats either automatically or manually
• Take action against fraudulent or misbehaving players

E. To analyze, profile, and segment

In all of the above cases and purposes, we may analyze, profile and segment all collected data.

F. With your consent

With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events.

4. Who Can See Your Data

Apart from Uken, your data can be accessed by others in the following situations:

A. Other Players and Users

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted publicly.

B. Partners Working For Uken

Uken has partners to perform services for us. These partners process your data only at and according to Uken's instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

C. Other companies and public authorities.

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

D. Advertising and Social Media partners.

The Service includes features from our partners, such as social media interaction tools and in-game advertising. A list of these partners is available at uken.com/partner-opt-out. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

5. International Data Transfers

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.

6. Your Rights and Options

A. Opt-out of marketing emails and other direct marketing

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

B. Opt-out of targeted advertising.

You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).

C. Access the personal data we hold about you

If you request, we will provide you a copy of your personal data in an electronic format.

D. Your other rights.

You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.

Please contact us through the in-game support system or emailing support@uken.com. We will respond to all requests within a reasonable timeframe. You may also contact your local data protection authority for unresolved complaints.

7. Cookies and Similar Technologies

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

8. How Do We Protect Your Data

A. Security Safeguards

In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

B. Data retention

We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Don't sell my data

The California Consumer Privacy Act (CCPA), gives residents of the state of California the right to prevent businesses from selling their personal information.

Uken takes your privacy very seriously. We do not sell your personal information.

However, we support the CCPA by allowing California residents to opt out of any future sale of their personal information.

If you would like to record your preference that Uken not sell your data in the future, please contact us through the in-game support system or emailing support@uken.com.

10. Age Limits

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 16 or knowingly allow such persons to use our Services. If you are under 16, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal data. If we learn that we have collected personal data about a child under age 16, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 16, please contact us.