Uken's Multi-Year Accessibility Plan

Uken is committed to ensuring our policies, practices and procedures respect persons with disabilities and that they are provided the same benefit from our services. We are committed to serving our team, visitors and any services provided to the public.

1. Definition

Disability is defined by any physical disability, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or service animal, support person or wheelchair or assistive device. It also includes mental disorders, developmental disabilities, learning disability whether experienced from birth or injury.

2. Communication

We will communicate with persons with disabilities in a way that best accommodates them. We will ensure that persons using assistive devices, guide dogs or support persons can enter our premises with ease. We may, at our discretion, require that a support person accompany a visitor with disabilities to protect the health and safety of the person with disabilities and/or others on our premises. Uken will continue to take steps and make amendments to ensure all new websites or significant enhancements to the current website conform with WCAG 2.0, Level A. Any existing content will be available in an alternate form such as large print, audio or braille if required.

3. Notice of Temporary Disruption

Uken will notify the public in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This will include information about duration, alternative services, if available. Notice will be posted on the doors of the office and elevator or communicated in advance in a method suitable in the circumstances.

4. Training for Uken Team Members

Uken requires that all team members complete the AODA Customer Service Standard and the Working Together: the AODA and the Human Rights Code and will continue to provide ongoing training when practices or procedures regarding any changes in how services to persons with disabilities are offered. Our accessibility policy and training is available to all team members and posted on our internal wiki.

5. Employment

Uken is committed to fair and accessible employment practices. Uken accommodates persons with disabilities in the recruitment and assessment processes and in the course of their employment. Job postings include accessibility and accommodation information. Uken will work with team members on individual accommodation plans and a return-to-work plan after an absence due to disability.

6. Feedback Process

Uken welcomes any feedback on how we can improve the way we provide services to persons with disabilities. Feedback can be sent by email or writing to jobs@uken.com or 130 King St. West, Toronto, ON M5X 1E3 Attn: People Operations. If the feedback is a complaint, the allegation will be investigated, unless they are made in bad faith. After investigating a complaint, a written response to the individual who provided the feedback will be provided within a reasonable amount of time depending on the issue.

7. Questions & Accessing Information

Uken will respond to all questions and will provide a copy of this policy to anyone who requests it and will do so in any format which accommodates the person’s disability. We will provide emergency information in the same way to the general public and team members wherever necessary. Information can be requested by email to jobs@uken.com or 130 King St. West, Toronto, ON M5X 1E3 Attn: People Operations.